Monitoring - A fix has been implemented which should allow most SMS messages to be successfully delivered moving forward.
All original patient share link SMS messages in "undelivered" status since Tuesday May 19th have also been resent.
May 21, 2026 - 19:55 UTC
All original patient share link SMS messages in "undelivered" status since Tuesday May 19th have also been resent.
May 21, 2026 - 19:55 UTC
Update - The Trice team is continuing to investigate the issue and working with the SMS provider to resolve as soon as possible.
In the United States, those using Verizon as their wireless carrier are the most impacted; and least likely to receive a Tricefy patient share link via SMS (text message).
For any patient that urgently needs the images shared, you can send them to an email address from the Tricefy web portal. When this issue is resolved, the "undelivered" patient share link messages will be resent.
We will continue to provide more updates as they come. Thank you!
May 20, 2026 - 23:00 UTC
In the United States, those using Verizon as their wireless carrier are the most impacted; and least likely to receive a Tricefy patient share link via SMS (text message).
For any patient that urgently needs the images shared, you can send them to an email address from the Tricefy web portal. When this issue is resolved, the "undelivered" patient share link messages will be resent.
We will continue to provide more updates as they come. Thank you!
May 20, 2026 - 23:00 UTC
Investigating - We are investigating some intermittent failures with sending SMS messages, primarily for patient share links. The SMS provider Tricefy uses is currently having partial connectivity issues.
May 19, 2026 - 17:52 UTC
May 19, 2026 - 17:52 UTC
tricefy4.com
Operational
Tricefy Web
Operational
Receiving
Operational
us.tricefy.com
Operational
Tricefy USA Web
Operational
Receiving USA
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.